Customer Service

• Delivery: 60 miles
• 24-hour emergency service
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client for wheelchair transport
• Labor for warranty repair of defective products
• Pick-up and delivery of products
• Monitoring use of products
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory-health education to seniors in assisted-living centers
• Labor to build or assemble and test sophisticated mobility equipment
• Provide oxygen-conserving devices for client's ease of portability
• Senior discount for cash and carry
• Fittings by Certified Mastectomy Associates